1. Financial Security - ATOL Protected
2. What your holiday includes / does not include
3. Duration
4. Resort Information
5. Representation
6. Your Accommodation
7. Health & Passport
8. Booking your holiday
9. Holiday Prices
10. The Website
11. Late Bookings
12. General Advice
£ PRICE MATCH £
We think the price quoted will be the best you have, certainly better that the large tour operators. If this is not the case and you have been quoted cheaper elsewhere, please let us know prior to booking and we will match or better the quoted price. This offer only applies to quotes from 'Bona fide' tour operators with either an ABTA or ATOL license.
FINANCIAL SECURITY - ATOL Protected
The air holidays shown and every booking made is Financially guaranteed by the Travel Trust Association and are ATOL protected by the Civil Aviation Authority. This means if Luxury Hotel Holidays stops trading clients will either:-
1. Complete their holiday and return to the UK or
2. Receive a refund
Our ATOL number is T7203. We also act as agent for licensed tour operators and show their ATOL number next to each holiday. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
For further information and verification visit the ATOL website at www.atol.org.uk
YOUR HOLIDAY INCLUDES
Return flight from the UK or Ireland to the overseas airport. Transfers from the overseas airport to your chosen accommodation and vice versa unless specified otherwise. Accommodation as detailed on your confirmation. Meals as detailed on your confirmation. Baggage allowance of 20kgs, unless specified otherwise on your tickets. Airport taxes and security charges Services of our local representative in the resort (see resort information)NOT INCLUDED:
Compulsory holiday insurance. Hotel charges for a la carte meals, drinks, laundry and other charges of a personal nature.
DURATION
The duration of your holiday is defined as including your day of departure and return (i.e. Sunday - Sunday 7 nights). The accommodation in the hotel is reserved from MIDDAY on the first day of your holiday irrespective of your actual arrival time at the hotel and is reserved until MIDDAY after your 7th night, irrespective of the departure time of your return flight (apartment check out times vary). Some hotels have a transit room available for use of clients with a late flight departure time; please liaise with the hotel reception the day before departure. (See Late Meals).
RESORT INFORMATION
LA GOMERA
The holiday prices advertised for La Gomera are based on flight to Tenerife. From there we arrange a sea crossing to La Gomera by Seacat, which takes 30 minutes. All transfers and the return Seacat crossing are include in the holiday price. If an overnight stay is necessary in Tenerife we will arrange for a four star hotel to be provided at no extra charge.
LA PALMA
The holiday prices for La Palma are based on the direct flight from London Gatwick every Friday. Regional departures are available (via Tenerife) at a supplement. This will entail a flight connection from Tenerife North Airport for a 30 minute flight to La Palma and vice versa.
REPRESENTATION
As a result of analysing our client’s comments on their holidays, we now adopt a 'low key' representation in our resorts. Many of our clients have travelled with us before and often to the same resort, they do not need an enormous amount of local information they simply want to get on with their holiday. Therefore the representative will visit you at the beginning of your stay and then will be available on the telephone at our local office. We do not have a representative in the resorts of Alvor and Penina in the Algarve (see Resort Information), although representatives will be available on the telephone number provided with your documents.
YOUR ACCOMMODATION
HOTEL ROOM FACILITIES
Twin bedded or single rooms with facilities as specified on your confirmation will be provided. Single rooms will be available at a supplement stated on the price panel, they may not have the exact facilities as the twin rooms described in the brochure. Most hotels can offer an extra bed in a twin room, although this will almost certainly be a 'foldaway' type and will tend to take up space when folded down.
SPECIAL REQUESTS
Requests such as 'ground floor', 'adjoining rooms', 'double bed' etc can be requested from the hotel, the requests cannot be guaranteed.
HOTEL MEAL ARRANGEMENTS
Your meal arrangements will be stated on your confirmation. Breakfast denotes buffet or continental breakfast. Half Board consists of continental or buffet breakfast and dinner to be taken in the evening. Many hotels irrespective of category have introduced a certain degree of 'self-service' at meals, these arrangements may change at short notice. Vegetarian meals can be requested if required, however, many holiday hotels do not have a specialist vegetarian chef, so a large variety of vegetarian dishes cannot be expected during your stay. We will pass on your request to the hotel in advance of your arrival, however please discuss the matter personally with the hotel chef at the hotel.
LATE MEALS
If your flight arrives too late for dinner in the hotel, some hotels can arrange for a late meal, however this will have to be requested in advance at the time of booking and cannot be guaranteed.
SELF-CATERING APARTMENTS
All self-catering apartments are fully equipped with kitchen areas, dining facilities and one or two bedrooms or in the case of studios a sleeping area. A once weekly cleaning service and linen change is provided.
HEALTH AND PASSPORT
HEALTH REGULATIONS
Your confirmation of booking will include the latest details of the current health regulations where applicable. They are subject to change, and whilst we will advise you as soon as possible after we are advised of any change, we regret that we are unable to accept responsibility should this occur. You should obtain leaflet T6 "Health Advise for Travellers" from your nearest main Post Office or visit www.dh.gov.uk/Home/fs/en
MEDICAL CONDITIONS
We must be advised prior to departure of any pre-existing medical complaint or condition that might affect your holiday in any way. There are hotels in our brochure that are more suitable than others for the disabled and our reservation staff can advise you of these. However we have to make it clear that we are not a specialist tour operator in this field and we do not have specialist knowledge. There are tour operators experienced in this field if you require more expertise.
PASSPORT REQUIREMENTS
For travel outside the United Kingdom, EU/ British Citizens are required to be in possession of a full ten year British Passport with six months validity remaining for some destinations (see below) at the time of travel. A visa is not required for any of the destinations we feature, with the exception of an excursion from the Red Sea Riviera to visit Cairo, Luxor, Hurghada and Marsa Alam in Egypt. It is the clients’s responsibility to check that their own passports/visa documents are in order. Wives may not travel on joint passports alone. www.ukpa.gov.uk
PASSPORT VALIDITY
All EU citizens need to be in possession of a valid Passport. 1. Many countries however require only a valid passport for the duration of your stay. Among these are: Kenya, Tanzania, France, Spain, Portugal, Greece, Cyprus, Malta and USA.2. Other countries enforce a 3-month passport validity rule. These include: Cambodia, Denmark, Fiji, Switzerland, South Africa, New Zealand, Croatia and Turkey
3. Some countries have a strict 6-month passport validity rule in place. If your passport expires within 6 months of your date of arrival you will be turned away at immigration, if not before at your departure airport. These include: Egypt, Thailand, India, Sri Lanka, UAE (Abu Dhabi, Dubai), Brazil, Ecuador, Indonesia, Israel, Malaysia, Paraguay, Tunisia, Romania, Singapore
VISAS
EU passport holders will need to purchase a Visa on arrival in Turkey (£10 cash) and Egypt Hurghada, Luxor and Marsa Alam (£15 cash). No visa is required for visitors to Egypt Sharm el Sheikh.All non-EU passport holders must check if a visa is required with the relevant local embassy.
BOOKING YOUR HOLIDAY
THE RESERVATION
You can book your holiday by telephoning our reservations department (0118 – 947 -7187) between the hours of 09.30 to 17.30, Monday to Saturday. Once your holiday is confirmed you will be given a reservation locator code you must complete a booking form to be signed by the first named person on the booking who must be at least 18. The deposit or final balance (if booked within two months of departure) will be due immediately. Our official confirmation will be posted to you simultaneously. Please check your confirmation carefully as soon as you receive it and contact us immediately if any information that appears on your confirmation or any other document appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out (5 days for tickets). If your required holiday is not available when you telephone us, we may be able to request additional or supplementary accommodation on receipt of the deposit or balance with credit card number. If the accommodation is not available, we will refund your deposit in full.
PAYMENT
The deposit is due at the time of booking and the balance not less than 10 weeks prior to departure. A standard deposit of £100 (per person) is due, £200 (per person) for tailor made holidays and holidays over the Christmas, New Year and Easter periods. For late bookings the full amount of the holiday is required immediately. Failure to observe the due date may result in automatic cancellation of the holiday. For payments by credit card, we will automatically include a 2% charge.
TOUR DOCUMENTS
Your airline tickets will be issued and sent to you together with the accommodation voucher, itinerary and baggage labels 7-10 days before departure. Please ensure that you have checked all names, dates etc. are correct on tickets and vouchers (see late bookings).
HOLIDAY PRICES
ADVERTISED PRICES
The holiday prices advertised are based on the lowest price type of accommodation and the lowest cost flight, supplements are payable for additional facilities and alternative flights.
HOLIDAY DETAILS AND PRICE-CHANGES AND ERRORS
Please note the holiday information and prices shown in this brochure may have changed by the time you come to book your holiday. We expressly reserve the right to increase or decrease the price of unsold holidays and change holiday details in accordance with our booking conditions (See booking conditions section). For example in the case of a departure date where our allocated seats are sold, we will buy in extra seats, which will increase the holiday price. We make every effort to ensure that our brochure is accurate when it is printed. Regrettably however, errors in prices and holiday details do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with your travel agent or us at the time of booking.
PRICE GUARANTEE
In order to enable you to budget for your holiday this is the Luxury Hotel Holidays price guarantee: We guarantee NO CURRENCY SURCHARGES irrespective of any change of the value of Sterling . We also guarantee that if there is an increase in the cost of aviation fuel the fuel surcharge will be limited to a maximum of £10 per person. For full details please refer to Surcharge Policy in our booking conditions.
THE WEBSITE
VALIDITY
1.1 Holidays advertised on this website are the sole responsibility of the tour operator; it is not issued on behalf of and does not commit the airlines mentioned therein, or any airline whose services are used in the course of the holidays.
2.1 Most agents’ websites will offer holidays and/or flights on behalf of a number of Licence holders. Where this is the case, our advice is to include this statement:“The air holiday flights shown are ATOL Protected by the Civil Aviation Authority, as we CPG 3301 Travel Agents information to Customers 5 June 2008 Page 2 of 4act as agent for licensed tour operators. The names and ATOL numbers of these tour operators are displayed with each flight shown. ”
2.2 Note 1: The name and ATOL number of the Licence holder selling each holiday or flight should be shown next to each holiday offered on the website. For example, where a number of offers are shown as a result of customers’ searches, each offer shown should show the name and ATOL number of the Licence holder selling that flight
2.3 Note 2: Additional information that identifies Licence holders is required prior to concluding a transaction. Please see additional information requirement below: Prior to concluding a booking and accepting payment.
2.4 Note 3: Where an agent offers airline tickets on behalf of airlines that are issued immediately payment is accepted, information concerning these arrangements must also be provided. Our advice is to include this statement:“For flights booked with scheduled airlines, e-tickets or airline flight confirmations will be sent to you within 24 hours of payment being accepted.”
DESCRIPTION AND PHOTOGRAPHS
All descriptions and photographs are published in good faith. However, certain actions may affect descriptions of hotels, sea views can become obscured by growing palm trees. We endeavour to maintain the accuracy of such information throughout the season by advising our customers of any material changes that are brought to our attention. The facilities as advertised are published in good faith and warrant only an honest interpretation of information supplied to us at the time of publication, by the way of general information.
HOTEL AND APARTMENT FACILITIES
All hotel facilities are mentioned in good faith, however our brochure is a year round brochure and seasonal changes or maintenance and repair work will on occasions make swimming pools, play areas, gymnasiums, games rooms, restaurants, bars and other facilities inoperative e.g. outside swimming pools in the Algarve during the winter season, restaurants and bars if occupancy of a hotel is too low to warrant opening.
ACCOMMODATION CATEGORIES
We clearly state the official category of the accommodation in our brochure as related by the local official Tourist Office. We consider it imperative that our clients choose the most suitable accommodation for their particular requirements and that our clients know exactly what they are getting. If you are in any doubt ask one of the reservation staff for further clarification.
LATE BOOKINGS
Over the past few years an increasing number of holidaymakers choose to arrange their holidays at very short notice i.e. within eight weeks prior to departure. Although the choice of accommodation will be considerably less than for early bookers, we are experienced at providing late booking availability. We would like to make the following points to clients booking a 'late' holiday: - 1. Our holiday prices are clearly advertised in this insert, however there may be occasions when it may be necessary to increase the advertised price when we have contracted extra seats or when the base rate of the aircraft seat is increased in price to this company. At the time of booking a full and final price will be quoted to you including any supplements payable. (See Holiday Details and Price-Changes and Errors). 2. In some cases it may be necessary to reallocate or substitute alternative accommodation of the same or higher standard. 3. For bookings made within 14 days of departure, tickets will have to be collected at the airport. A charge of £10 per person is made for this service.
GENERAL ADVICE
LOCAL ECCENTRICITIES
When travelling to overseas resort areas you will find many differences to life in the UK . Listed below are some of the contrasts you can expect: 1. Standards of hygiene, care, efficiency and safety regulations may differ from those in the UK . Please note, it is the requirements and the standards of the country in which any services that make up your holiday provided which apply to those services and not those of the UK . 2. The general condition of the roads and pavements leave a lot to be desired. 3. For no apparent reason and with no warning, it is possible that during your stay you will experience failure in the water or electricity systems for a short spell. 4. Some areas are prone to mosquitoes and other insects therefore do not sleep with your windows open and take some insect repellent. 5. Keep a bottle of mineral water in your room, as tap water should not be drunk. NB: These events are a fact of life and we feel that we should point out these possibilities and although they are beyond our control our local representatives will do all in their power to help you.
LOCAL DEVELOPMENT
It is a fact of life that even though you are on holiday the locals are not. Life goes on as usual with the accompanying noise and commotion when the community wakes up and starts work at 06.30-07.00 hrs in the morning. It is also a fact that many resort areas are rapidly developing and expanding. This means that there may be building work in the area you are staying in with the obligatory crane and cement mixer. It is not always possible to know in advance or to warn you in advance the extent and nature of the work being carried out and therefore we are not always in a position to give you the latest situation. Our reservation staff can advise you of the general areas in which building work is currently being carried out.
TELEPHONE: 0118 947 7187
